Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account, purchase tickets, or contact us, we may collect:

• Contact information (name, email address, phone number)
• Billing information (payment card details, billing address)
• Account credentials (email and password)
• Communication preferences
• Any other information you choose to provide

1.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• IP address and network information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third parties, including:

• Social media platforms (if you connect your account)
• Payment processors (transaction verification)
• Event organizers (event-related communications)

2. How We Use Your Information

We use your information to:

• Process ticket purchases and deliver your tickets
• Create and manage your account
• Provide customer support and respond to inquiries
• Send order confirmations and event updates
• Improve our platform and develop new features
• Detect and prevent fraud and security threats
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We may share your information with:

3.1 Event Organizers

When you purchase tickets, we share necessary information with event organizers to facilitate your attendance, including your name and ticket details.

3.2 Service Providers

We work with trusted service providers who help us operate our platform, including payment processors, email service providers, and hosting providers. These partners are contractually obligated to protect your information.

3.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Access controls and authentication measures

While we strive to protect your information, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.

5. Your Rights & Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a portable format

To exercise these rights, please contact us at hello@ticketleo.co. We will respond to your request within 30 days.

6. Cookies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our platform
• Deliver relevant content and advertising

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal purposes.

8. Children's Privacy

Ticketleo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of Ticketleo after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us: